THE ADDORA GUIDES
A clear path from
setup to shipping.
Good workflows start with a little know-how. Practical guidance for Pre-orders, Ship Later, and the moments in between.
82 matching guides.
Set up Ship Later on Shopify
Choose your setup, apply it, verify the connections, activate and test.
A few good finds.
One happy delivery.
STRAIGHT TO THE USEFUL PART
Find your next step.
82 guides. 10 topics. One clearer workflow.
Getting started
7 guidesNew to Addora? Start here.
View all getting started guides ↗Ship Later
11 guidesWhat shoppers see, and how to set it up.
- Add Ship Later information to your thank-you page
- The Ship Later option at checkout
- Add the customer order page
Customer experience
6 guidesThe order page your customers use.
- Add Ship Later information to your thank-you page
- The customer order page explained
- How a customer asks to ship
Operations
19 guidesManage orders Addora is handling day to day.
View all operations guides ↗Pre-orders
10 guidesHold items until they are ready for the customer to add to a shipment.
- Customize preorder badges, text and dates
- Add Ship Later information to your thank-you page
- Pre-orders and supplier items
Shipping fees & rules
7 guidesSet what customers pay to ship later.
View all shipping fees & rules guides ↗Emails & notifications
6 guidesConfirmation, reminder and update emails.
View all emails & notifications guides ↗Billing & plans
5 guidesPlans, limits and what counts.
View all billing & plans guides ↗Troubleshooting
11 guidesFix the most common issues fast.
- Cannot find the Addora block in your theme
- A customer cannot see their reserved orders
- Email looks wrong in another language
More & advanced
6 guidesIntegrations, privacy and extras.
View all more & advanced guides ↗Find the answer you need.
Customize preorder badges, text and dates
Choose colors, wording, layouts and placement for product pages, cards, cart reminders and purchase notices.
Pre-orders · 14 min readWhat is Addora?
Buy now, ship later in plain language, and what stays in Shopify.
Getting started · 2 min readHow Addora works, step by step
The full journey, from a Ship Later checkout to the parcel going out.
Getting started · 3 min readGet live with Addora
Choose your setup, apply it, verify the connections, activate and test.
Getting started · 2 min readTest your setup before announcing it
Run one normal order and one Ship Later order, and what to check.
Getting started · 3 min readDashboard overview
Understand your current Ship Later queue, recent activity and shortcuts.
Getting started · 2 min readAddora glossary
The handful of words you will see, explained simply.
Getting started · 3 min readAdd Ship Later information to your thank-you page
Add the block, link to held orders, and customize the explanation for Ship Later and pre-orders.
Ship Later · 4 min readThe Ship Later option at checkout
What shoppers see, and why no shipping cost shows up front.
Ship Later · 3 min readAdd the customer order page
Create a page, switch on the Addora app, and add the order block.
Ship Later · 3 min readCannot find the Addora block in your theme
The two reasons the order block does not appear, and the fix.
Ship Later · 2 min readAdd Addora to your customer account pages
Set up the built in order page and blocks inside Shopify customer accounts, step by step.
Ship Later · 4 min readChange the Ship Later name and description
Set the name and short line shoppers see at checkout.
Ship Later · 2 min readRemove the Addora marker safely
Use a clean Ship Later name in every storefront language without losing order detection.
Ship Later · 2 min readWhere Ship Later sits in the list
Show Ship Later first, second or last among your shipping choices.
Ship Later · 2 min readAsk customers to confirm Ship Later
Add a confirmation step so shoppers know what they are choosing.
Ship Later · 2 min readChoose which carts offer Ship Later
Offer Ship Later on every cart or only when pre-order items are present.
Ship Later · 1 min readWhen a cart has in stock and pre-order items
What shoppers see when they mix item types in one cart.
Ship Later · 1 min readThe customer order page explained
What customers can see and do on their own order page.
Customer experience · 3 min readHow a customer asks to ship
The ship now flow from the customer side, start to finish.
Customer experience · 3 min readA customer cannot see their reserved orders
The short list of causes, and the fastest way to confirm the fix.
Customer experience · 3 min readGuest checkout and finding held orders
How a customer who checked out as a guest can find their reserved orders.
Customer experience · 2 min readReminders that bring customers back
A gentle nudge to customers whose items are still waiting.
Customer experience · 3 min readA tour of Operations
Your day to day workspace for reserved orders.
Operations · 3 min readFind the orders you need
Search and filter reserved orders quickly.
Operations · 3 min readOpen an order to see the details
Items, their status, the customer’s other orders, and history.
Operations · 3 min readMark items ready, hold, or set a date
Control when customers can add items to a shipment.
Operations · 3 min readUpdate many orders at once
Mark ready, hold again, or remove orders in bulk.
Operations · 2 min readAdd a normal order to a customer’s delivery
Pull a paid order into a customer’s ship later delivery.
Operations · 2 min readRemove an order from Addora
Send an order back to your normal fulfillment.
Operations · 2 min readWhy Addora creates more than one order
The original order and the shipping order, and which to fulfill.
Operations · 1 min readWhich order should my team fulfill?
Pack the shipping order, and why the originals stay open.
Operations · 2 min readThe order lifecycle
The four stages every reserved order moves through.
Operations · 1 min readRename the stages and add order tags
Set the wording customers see, and tag orders for your tools.
Operations · 1 min readAdd a note to new Addora orders
Automatically add helpful instructions to new Ship Later and routed pre-order orders.
Operations · 2 min readRefunds and cancellations
How refunds and cancellations work with reserved orders.
Operations · 3 min readMy picking document looks merged
Why a combined delivery can show one line with a large quantity.
Operations · 1 min readPrint packing slips without duplicate orders
Print normal orders and Addora shipments together from Shopify Orders.
Operations · 3 min readPre-orders and supplier items
Hold items that are not ready yet and release them when they are.
Pre-orders · 3 min readChoose how pre-orders are fulfilled
Decide whether a mixed order waits together or ships in ready groups.
Pre-orders · 1 min readTell Addora which products to hold
Mark products as pre-order or supplier using product tags.
Pre-orders · 3 min readKeep pre-order carts separate
Ask customers to buy pre-order and regular items in separate checkouts.
Pre-orders · 2 min readSet a release date for a product
Have a pre-order become ready to ship on a chosen date.
Pre-orders · 2 min readHow items become ready
Choose what makes a held item ready: a date, stock, or by hand.
Pre-orders · 3 min readItem status: held, ready, shipped
What each item status means and how items move between them.
Pre-orders · 2 min readManage many products at once
Mark or unmark products as pre-order or supplier in bulk.
Pre-orders · 3 min readHow the ship later shipping fee works
The pieces that decide what a customer pays to ship.
Shipping fees & rules · 2 min readSet the base shipping fee
The default shipping charge when no other rule applies.
Shipping fees & rules · 2 min readSet prices for specific countries
Charge a different shipping fee for chosen destinations.
Shipping fees & rules · 3 min readShipping rules: discounts and free shipping
Change the fee by cart weight, value, item count or destination country.
Shipping fees & rules · 3 min readThe combine discount
Avoid charging shipping twice when orders are combined.
Shipping fees & rules · 2 min readWhere Ship Later applies
Choose which products and zones offer Ship Later.
Shipping fees & rules · 2 min readAvoid charging shipping twice
Set up your rates so customers are not charged shipping twice.
Shipping fees & rules · 2 min readSet up your confirmation email
Make your order confirmation match the ship later promise.
Emails & notifications · 3 min readReminder emails for waiting items
Nudge customers whose reserved items have been waiting.
Emails & notifications · 4 min readOrder update emails
Let a customer know when their reserved order changes.
Emails & notifications · 3 min readEmail looks wrong in another language
What to check when the confirmation wording does not translate.
Emails & notifications · 2 min readA customer email did not arrive
Where to check delivery, and common reasons emails do not land.
Emails & notifications · 3 min readSee the emails Addora has sent
A log of reminder and update emails, with their status.
Emails & notifications · 2 min readPlans and pricing
What each plan includes and how to choose one.
Billing & plans · 3 min readHow your plan counts orders
Which orders count toward your monthly allowance.
Billing & plans · 2 min readThe free plan and its monthly limit
What you get for free, and what happens at the limit.
Billing & plans · 2 min readLegacy subscription spending caps
How an existing approved cap differs from new uncapped subscriptions.
Billing & plans · 3 min readYour brand on customer pages
Customer pages show your own brand on every plan.
Billing & plans · 1 min readShip Later is not appearing at checkout
The checklist to get the option showing again.
Troubleshooting · 3 min readAddora asks you to reconnect
Restore Addora's Shopify access and continue where you left off.
Troubleshooting · 1 min readAn order seems stuck
What to check when an order is not moving forward.
Troubleshooting · 2 min readAn order needs your review
Why an order may be flagged, and what to do.
Troubleshooting · 1 min read"Cannot be shipped to this address"
What this message means and how to fix it.
Troubleshooting · 3 min readChecking Addora’s status
A place to confirm everything is working, for you or support.
Troubleshooting · 2 min readContact support
How to reach the Addora team and what to include.
Troubleshooting · 1 min readOrder tags for a warehouse or tool
Use tags so other systems know what to fulfill.
More & advanced · 1 min readUsing Addora with a fulfillment tool
How Addora fits with a warehouse or order management tool.
More & advanced · 3 min readUsing Addora with Mintsoft
Configure Mintsoft to park Ship Later orders and ignore combined billing orders.
More & advanced · 5 min readTurn Ship Later off without uninstalling
Pause Ship Later at checkout while keeping your setup, or prepare your store before you uninstall.
More & advanced · 3 min readInternational and multi language stores
How Addora behaves for stores selling across languages and currencies.
More & advanced · 3 min readData and privacy
What Addora stores and how customer data requests are handled.
More & advanced · 2 min readPrint customer fields on packing slips
Print existing customer metafields, including an Instagram handle.
Operations · 2 min readCustomize packing slips
Create branded presets with selected fields and page sizes.
Operations · 2 min readPrint warehouse picking lists
Pick eligible items by order or product and fulfillment location.
Operations · 2 min readEdit complete packing-slip templates
Build custom HTML/CSS/Liquid layouts for packing slips and picking lists.
Operations · 4 min readSet up Ship Later on Shopify
Choose your setup, apply it, verify the connections, activate and test.
Getting started · 2 min read