Keep Addora open beside this guide.

Links marked “in Addora” open the matching screen in your Shopify admin. Sign in and choose your store if Shopify asks.

Open Operations, Orders in Addora ↗

State changed automatically means an external Shopify edit, fulfillment, cancellation or refund changed a managed item. Compare the original, payment and physical shipment records before doing anything that could ship it twice.

Review and resolve

Open the order drawer in Operations (in Addora ↗), inspect the affected quantities and history, and verify what actually shipped with your warehouse. Viewing the drawer does not clear the badge. The current app does not expose a general acknowledge button: ask support to resolve an incorrect or persistent flag with the order numbers and evidence.

The badge alone is informational, but the underlying conflict or unavailable quantity can prevent a safe shipment. Do not bypass it by creating another shipment or marking everything ready. Resolve the actual conflict first.

STILL A QUESTION?

Let's work through it together.

Every store is a little different. We're here to help.

Talk to Addora ↗