Contact Addora through in-app support or [email protected]. Include the order/reference, country, visible error, expected result and steps already tried. Mention urgency and customer impact; this guide does not promise a fixed response time.
In-app chat
The quickest way to get help is the chat button in the bottom corner of every page in the Addora app. Click it to open the chat panel and send a message. You can close the panel after sending; your conversation will still be there when you return.
What to include
The more context you give us, the faster we can help. Try to include:
- The Shopify order number if your question is about a specific order.
- What you expected to happen and what happened instead.
- Steps you already tried, so we do not repeat them.
- A screenshot if you are seeing an error message or unexpected behaviour.
- The shipping address or country if the issue is about Ship Later not appearing at checkout.
Response time
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