THE ADDORA GUIDES / 11 GUIDES
Troubleshooting
Fix the most common issues fast.
Cannot find the Addora block in your theme
The two reasons the order block does not appear, and the fix.
A customer cannot see their reserved orders
The short list of causes, and the fastest way to confirm the fix.
Email looks wrong in another language
What to check when the confirmation wording does not translate.
A customer email did not arrive
Where to check delivery, and common reasons emails do not land.
Ship Later is not appearing at checkout
The checklist to get the option showing again.
Addora asks you to reconnect
Restore Addora's Shopify access and continue where you left off.
An order seems stuck
What to check when an order is not moving forward.
An order needs your review
Why an order may be flagged, and what to do.
"Cannot be shipped to this address"
What this message means and how to fix it.
Checking Addora’s status
A place to confirm everything is working, for you or support.
Contact support
How to reach the Addora team and what to include.