Remove an order from Addora

Removing an order from Addora returns it to regular Shopify fulfillment. Addora releases its hold and Shopify treats the order as a normal unfulfilled order again. Use this when a customer changes their mind about a delayed shipment, or when you added an order to Addora by mistake.

Remove a single order

1. Open Operations (in Addora ↗) and find the order.
2. Click the order row or press Open details to open the drawer.
3. Press Remove from Addora in the header section of the drawer.
4. A confirmation modal appears. Press Remove from Addora to confirm.

The order disappears from Addora and Shopify resumes normal fulfillment for it. The drawer closes automatically.

Remove several orders at once

1. Tick the checkbox on each order you want to remove, or use Select all on this page.
2. In the bulk action bar, press Remove from Addora (n).
3. Review the confirmation modal, then press Apply.
4. A progress bar shows the count as each order is processed.