Guest checkout and finding held orders

Customers can manage held items inside Shopify customer accounts or on the configured storefront page. Account extensions need customer accounts; the storefront route also supports classic accounts on themes with app blocks. Test the selected surface while signed in with the purchase identity.

How a guest accesses their held orders

1. The customer visits your Order Summary page. If they are not signed in, they see a login prompt (by default: "Log in to view your order history and track your shipments.").
2. With Shopify customer accounts, sign in with the checkout email and its verification code; a profile can be created automatically. With classic accounts, follow the store’s registration/password flow instead.
3. Once signed in, their held orders appear on the Order Summary page, just as they would for any registered customer.
4. From there they can select orders, preview the shipping fee, and proceed to the shipping checkout.

Helping a guest find their order

If a guest contacts you saying they cannot find their held order, ask them to:

• Find the original order confirmation email and note the email address it was sent to.
• Go to your store and create a customer account (or sign in if they already have one) using that exact email.
• Open the Order Summary page and sign in when prompted.

After the account is created

Once the customer has a Shopify account with a matching email, everything works the same as for a registered shopper. They can select held orders, pay shipping, and ship them in one combined delivery. Future purchases with that account email will also appear automatically. For a full walkthrough of how that flow works, see How a customer asks to ship.