THE ADDORA GUIDES / 19 GUIDES
Operations
Manage orders Addora is handling day to day.
A tour of Operations
Your day to day workspace for reserved orders.
Find the orders you need
Search and filter reserved orders quickly.
Open an order to see the details
Items, their status, the customer’s other orders, and history.
Mark items ready, hold, or set a date
Control when customers can add items to a shipment.
Update many orders at once
Mark ready, hold again, or remove orders in bulk.
Add a normal order to a customer’s delivery
Pull a paid order into a customer’s ship later delivery.
Remove an order from Addora
Send an order back to your normal fulfillment.
Why Addora creates more than one order
The original order and the shipping order, and which to fulfill.
Which order should my team fulfill?
Pack the shipping order, and why the originals stay open.
The order lifecycle
The four stages every reserved order moves through.
Rename the stages and add order tags
Set the wording customers see, and tag orders for your tools.
Add a note to new Addora orders
Automatically add helpful instructions to new Ship Later and routed pre-order orders.
Refunds and cancellations
How refunds and cancellations work with reserved orders.
My picking document looks merged
Why a combined delivery can show one line with a large quantity.
Print packing slips without duplicate orders
Print normal orders and Addora shipments together from Shopify Orders.
Print customer fields on packing slips
Print existing customer metafields, including an Instagram handle.
Customize packing slips
Create branded presets with selected fields and page sizes.
Print warehouse picking lists
Pick eligible items by order or product and fulfillment location.
Edit complete packing-slip templates
Build custom HTML/CSS/Liquid layouts for packing slips and picking lists.