Data and privacy

This article explains at a high level what data Addora stores, how long it is kept, and how customer data requests are handled.

What Addora stores

• Order information synced from your Shopify store: order IDs, line items, and the lifecycle state Addora tracks for each order.
• Your app settings and configuration (shipping method name, email content, lifecycle labels, tags, and so on).
• Email addresses used to send reminder and hold-update emails to your customers, along with unsubscribe records for customers who opt out.
• Support conversation messages sent through the in-app chat.
• Audit log entries recording actions taken on orders within Addora.

What Addora does not store

Addora does not store payment card details or customer-account passwords. Operational data can include customer contact/address details, managed order items, native preorder promises, cancellation/refund operations, consolidated shipments and shipping-credit records. Configured customer fields can be fetched for packing slips; templates receive only the supported, resolved fields, not unrestricted customer access.

How customer data requests are handled

Shopify sends privacy requests to Addora for processing. If an access request includes no delivery callback, Addora emails the export to the merchant: you must forward it to the requesting customer using your store’s privacy procedure. Do not assume that Shopify delivered that export to the customer automatically.

When your store is uninstalled

After uninstall, Shopify normally sends a shop-redaction request after a delay of about 48 hours. That is the trigger for queued deletion, not a guaranteed purge deadline. Uninstalling does not undo every Shopify configuration or merchant-installed theme change. Use Before you uninstall while Addora still has access.

This doesn't undo changes Addora made in your Shopify admin, such as Ship Later shipping rates or the pre-order shipping profile. To remove those, use Before you uninstall in Settings, Overview (in Addora ↗) before you uninstall.

Email unsubscribes

Every reminder email Addora sends to your customers includes an unsubscribe link. Customers who unsubscribe will not receive further reminder emails from Addora for your store. Unsubscribe records are respected across any future emails to that address.