"Cannot be shipped to this address"

Open Ship Later coverage in Settings. Stores using market-driven shipping select eligible markets and complete the displayed coverage/approval checks; legacy stores select delivery profiles and zones. Saved coverage is not necessarily verified or active. Check the product, destination and selected setup path before testing checkout.

How Addora uses delivery profiles

Addora works within your Shopify delivery profiles. When you select a profile in Settings, Ship Later (in Addora ↗), Addora can only offer Ship Later to addresses that are already covered by a zone inside that profile. If a customer's address is in a country or region that is not in any zone of the selected profile, Ship Later will not appear for them.

How to fix it

1. Go to your Shopify admin and open Settings, Shipping and delivery.
2. Find the delivery profile you have selected in Addora and click Manage.
3. Check which zones are listed. Add a zone for the country or region that is currently not covered, and include at least one shipping rate in that zone.
4. Come back to Settings, Ship Later (in Addora ↗) and confirm the correct profile is still selected. No change is needed here if it was already selected.
5. Test by going through checkout with a shipping address in the previously uncovered region.

Another cause: a rate that only applies above a set order value

The later shipping-payment checkout contains zero-priced physical product lines because the products were paid for earlier. A Shopify price-based rate with a minimum above zero can exclude that later cart. This is different from the first product checkout: a zero Ship Later delivery rate does not make those products free.

1. In your Shopify admin, open Settings, then Shipping and delivery.
2. Open the delivery profile you use for Ship Later and review its rates.
3. For any price based rate, set the lowest order value it applies from to $0.00, or add a separate rate that covers $0 orders.
4. Save, then test checkout again with the affected address.

If the address is covered but Ship Later still does not appear

Make sure the delivery profile containing that zone is the one you have ticked in Addora. If you have multiple profiles and a product belongs to a different profile than the one selected, Ship Later will not appear for that product even if the zone exists. See Ship Later is not appearing at checkout for the full checklist.