These Terms of Service ("Terms") form a binding agreement between you ("you", "Merchant") and Addora B.V. ("Addora", "we", "us", "our"), a private limited company established in The Hague, the Netherlands. They govern your access to and use of the Addora website at addora.app (the "Site") and the Addora buy now, ship later and order consolidation app for Shopify (the "App", and together with the Site, the "Service"). By installing, accessing, or using the Service, you agree to these Terms. If you do not agree, do not install or use the Service.
1. The Service
Addora is an embedded Shopify app that adds a buy now, ship later workflow to a Shopify store. It lets a merchant's customers pay for products now and defer shipping, hold orders, and later combine selected orders into a single consolidated shipment and pay shipping once. Addora helps coordinate holds, consolidation, and shipping rules using Shopify's own features; it does not act as a carrier, does not ship goods, and does not replace Shopify. Features and plans may change as we improve the Service.
2. Eligibility and accounts
The Service is intended for businesses that operate a Shopify store. To use the App you must have a valid Shopify account, be able to enter into a binding contract, and provide accurate information. You are responsible for all activity that occurs under your store and for keeping your access credentials secure. You must use the Service in compliance with Shopify's terms and all applicable laws.
3. Subscriptions, fees, and billing
- The App is offered on tiered monthly subscription plans, metered by the number of Ship Later orders processed each month. Current plans and prices are shown on our pricing page and at install.
- All charges for the App are processed through Shopify Billing and appear on your Shopify invoice. Addora does not receive, process, or store your payment card details.
- Paid plans renew automatically each 30-day billing period until cancelled. Higher-volume plans may include usage-based overage charges above the included order allowance, subject to the monthly usage cap shown for your plan.
- New paid subscriptions include a 30-day free trial. The free plan is permanently free and applies a hard limit on Ship Later orders rather than overage charges.
- We may change pricing or plan features on a going-forward basis. We will give notice through the App, the Site, or Shopify, and changes take effect from your next billing period. Existing subscribers may be kept on their prior terms ("grandfathered") at our discretion.
4. Refunds and cancellation
You can cancel at any time by uninstalling the App or changing your plan in Shopify. Cancellation stops future charges; except where required by mandatory law, fees already charged and amounts for the current billing period are non-refundable. Any statutory withdrawal or refund rights that apply to you under Dutch or EU law are unaffected by this section.
5. Acceptable use
You agree not to:
- use the Service unlawfully, or in violation of Shopify's terms or any applicable regulation;
- interfere with, probe, overload, or attempt to disrupt the Service, or circumvent its security or usage limits;
- reverse engineer, decompile, copy, or create derivative works from the Service, except to the extent this restriction is prohibited by law;
- resell, sublicense, or provide the Service to third parties other than for operating your own store; or
- use the Service to mislead your customers or to send unlawful or unsolicited communications.
We may suspend or limit the Service to protect it, our users, or to comply with law.
6. Intellectual property and licence
Addora and its licensors retain all rights, title, and interest in the Service, including its software, extensions, branding, and content. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for your own store operations while these Terms are in effect. The free plan displays a "Powered by Addora" attribution; paid plans may remove it. You retain all rights in your own store content and data, and you grant us the limited rights needed to operate the Service for you.
7. Your data and responsibilities
You are responsible for your storefront, your customer communications, your shipping and refund policies, and for fulfilling orders accurately. You must clearly explain to your customers how buy now, ship later and shipping charges work in your store. As between you and Addora, you are the data controller of your customers' personal data and we act as your processor, as described in our Privacy Policy. You warrant that you have a lawful basis and any required consents to share that data with us, and that you maintain your own compliant privacy disclosures. Merchants can enter into a Data Processing Agreement with us on request.
8. Third-party platforms
The Service depends on Shopify and on other third-party services. Your use of Shopify and those services is governed by their own terms, and we are not responsible for their availability, changes, pricing, or actions. If Shopify changes or removes platform features the Service relies on, we may modify or discontinue affected functionality.
9. Service availability and changes
We work to keep the Service available and reliable but do not guarantee uninterrupted or error-free operation. We may modify, suspend, or discontinue features, perform maintenance, or set usage limits to protect the Service.
10. Disclaimers
To the maximum extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will meet every requirement or be uninterrupted, secure, or error-free. Nothing in these Terms limits warranties or rights that cannot be excluded under mandatory Dutch or EU law.
11. Limitation of liability
To the maximum extent permitted by law, Addora will not be liable for any indirect, incidental, special, or consequential damages, or for lost profits, revenue, goodwill, or data, arising out of or relating to the Service. Our total aggregate liability arising out of or relating to the Service is limited to the amount you paid us for the Service in the three months before the event giving rise to the claim. These limitations do not apply to liability that cannot be limited under applicable law, including liability for intent or gross negligence.
12. Indemnification
You agree to indemnify and hold Addora harmless from claims, damages, liabilities, and reasonable expenses arising from your use of the Service, your store and content, your handling of customer data, or your breach of these Terms or applicable law, except to the extent caused by Addora.
13. Term and termination
These Terms apply while you use the Service. You may end them at any time by uninstalling the App. We may suspend or terminate your access if you breach these Terms, or where needed to protect the Service or comply with law. On termination, your licence to use the Service ends, and we handle your data as described in our Privacy Policy, including deleting your store's data after uninstall. Provisions that by their nature should survive termination will survive, including intellectual property, disclaimers, limitation of liability, and indemnification.
14. Changes to these Terms
We may update these Terms from time to time. When we make material changes, we will update the date at the top and, where appropriate, notify you. Your continued use of the Service after an update means you accept the revised Terms.
15. Governing law and jurisdiction
These Terms are governed by the laws of the Netherlands, without regard to conflict-of-law rules. Disputes arising out of or relating to these Terms or the Service will be submitted to the competent court in The Hague, the Netherlands, unless mandatory law provides otherwise. Before starting formal proceedings, we encourage you to contact us so we can try to resolve the matter.
16. Miscellaneous
If any provision of these Terms is held unenforceable, the remaining provisions stay in effect. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our consent; we may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays or failures caused by events beyond its reasonable control. These Terms, together with the Privacy Policy and any Data Processing Agreement, are the entire agreement between you and Addora regarding the Service.
17. Contact us
Addora B.V., established in The Hague, the Netherlands. Questions about these Terms can be sent to [email protected]. VAT (BTW-ID): NL869366683B01.