A customer buys a pre-order in May. A limited release catches their eye in June. A week later, they add an in-stock item to the same growing collection.
Shopify sees three orders placed on three different days. Your customer sees one box they are building over time.
That difference is what makes buy now, ship later so useful, but it is also what makes the customer experience harder to explain. A normal order history can show when each purchase was made. It cannot tell the whole story: which items are still being held, which are ready now, why something is still waiting, and what can be shipped together.
Starting today, Addora can tell that story inside the Shopify customer account itself.
Your customers sign in where they already go to check their orders and find a new home for everything they are waiting on. They can see every held item, understand what is ready, choose what to ship together, review the Addora fees and discounts that apply, and continue into Shopify checkout to choose a shipping method.
No storefront page to remember. No theme changes. No separate experience to explain.
A held order needs more than an order status
When someone chooses Ship Later, “unfulfilled” is technically true, but it is not very helpful. The customer wants answers to a different set of questions:
- Is my purchase safely being held?
- Which items could ship today?
- What are the other items waiting for?
- Can I combine purchases from different orders?
- Which base fees, adjustments, or discounts apply before I go to checkout?
Until now, Addora answered those questions on a special page in the storefront. That page still works well, but customers had to know it existed and where your store had linked it. Their regular orders and their Ship Later experience lived in two different places.
That small gap creates work. Customers search through confirmation emails, revisit old order pages, or ask you where their held purchases have gone. You end up explaining a journey that should be self-explanatory.
So we brought the complete held order view to the place customers already trust for order information. The new page uses Shopify's native customer account components, so it follows the same structure and behavior as the pages around it on desktop and mobile.
From several purchases to one shipment
Imagine that the customer's pre-order from May has arrived, the limited release from June is ready too, and the newest item is still on its way from a supplier.
They open Held Orders and see the first two items under Ready to ship. The third sits under Waiting to be released, with “Waiting on the supplier” beneath it. There is no need to remember which order number belongs to which release or guess whether the missing item has been forgotten.
The customer can choose the two ready purchases and see the base fee, adjustments, and discounts Addora has calculated for that selection. They then continue to Shopify checkout, choose from the shipping methods available there, and review the actual shipping charge before paying. The third item stays safely held for another day.
That is the whole idea of Addora in one journey: customers can buy when an item is available, wait when it makes sense, and decide for themselves when the box is worth sending.
What your customers get
Every held item, in one place
The Held Orders page brings together held items from across the customer's purchases and organizes them by what is happening now:
- Ready to ship: Items the customer can include in a shipment today.
- Waiting to be released: Items that are not available yet, with a plain-language reason such as “Ships on 30 July”, “Waiting on the supplier”, or “Waiting to arrive at London”.
- Dispatching: Items from a shipping request that is now being prepared.
- Shipped: Items that have already left, kept in a collapsible section for reference.
Each item keeps its useful context: product image, title, quantity, order number, and release information. Instead of opening several orders and piecing the story together, the customer sees the whole Ship Later collection at a glance.
A clear path from “ready” to checkout
Combining purchases into one shipment is where buy now, ship later really earns its keep. Depending on how your store fulfills held purchases, customers can select individual ready items or whole ready orders. They can also select everything that is ready in one go.
The Ship together summary updates as their selection changes. It shows how many items they picked and the Addora fee breakdown for that selection: the configured base fee, any country-specific or conditional adjustments, and any Addora shipping discounts that apply.
This is not a quote for the shipping methods Shopify will offer at checkout. From Proceed to checkout, the customer enters your regular Shopify checkout and chooses an available shipping method there. That checkout method determines the actual shipping amount they pay, which may differ from the fees shown on the Held Orders page.
Nothing else has to ship. Anything the customer leaves unselected remains held until they are ready for it.
Ship Later context on the pages customers already check
The Held Orders page is the center of the experience, but it is not the only place Addora can help. Optional blocks can add Ship Later context throughout the customer account:
- The orders page can show how many orders are still held, how many are ready, and a shortcut to manage them.
- A small announcement can let the customer know when a held order is ready to ship.
- An individual order page can explain whether that order is being held, prepared for dispatch, going through shipping payment, or already shipped.
- Held line items can show their own release reason or readiness status directly beneath the product.
- A completed combined shipment can carry a note explaining that it shipped as part of a Ship Later shipment.
The main blocks are optional. You can add them where they are useful, change the main heading and supporting text, choose the button label and style, and rename or hide the held badge to suit your store's voice.
English and French, automatically
The full customer account experience ships in English and French. It follows the language the customer uses in their account, including headings, item states, release reasons, shipping summaries, and error messages.
Combined with last month's update, which made the Ship Later shipping option customizable in every language you sell in, customers can move from checkout to their held orders without the experience suddenly changing language.
Why this matters for your store
This is more than a new place to put the same page. For customers, it means less uncertainty: waiting items explain themselves and the next action is clear when something becomes ready. For your team, there is one obvious answer to “Where can I see my held orders?”, while the optional blocks answer smaller status questions in context.
It is also a lighter setup for stores that do not want to create and style a dedicated storefront page. Shopify controls the account layout and Addora fits into it, so there is no theme template, app embed, or custom page design to maintain.
And because the existing storefront page remains available, this is a choice rather than a migration deadline. Use the account page, keep the storefront page, or offer both.
Setting it up takes a few minutes
You can turn on the new experience from the existing customer order page step in Addora's onboarding:
- Open Addora in your Shopify admin and go to the customer order page step in Onboarding.
- Choose In their customer account. Addora checks which version of Shopify customer accounts your store uses and only enables this option when it is supported.
- Follow the guide into Shopify's checkout and accounts editor. Open Apps, add the Held Orders page to Accounts, and save.
- Add the page to the account menu and give it a name your customers will recognize. Held Orders, Build a Box, The Vault, My Shipments, and Ship When Ready all work nicely.
- Return to Addora and use Check if it's live to confirm the page is ready.
While you are in the editor, you can also add the optional Held Orders Status blocks to the orders page and individual order pages. Addora's guide shows every step with screenshots, including exactly where to leave the Order summary link blank so the blocks open the built-in Held Orders page.
Good to know before you switch it on
Your store needs Shopify's new customer accounts
The built-in Held Orders page and status blocks are available in Shopify's new customer accounts. Addora checks your store before letting you choose this setup. Stores using classic customer accounts can continue with the storefront page.
Guest customers can still find their held orders
If someone used guest checkout, their order can still be held as usual. To see it later, they need to create or sign in to a Shopify customer account using the same email address they entered at checkout. Shopify's new customer accounts use an email and one-time code, so there is no new password for them to remember.
The storefront page is not going anywhere
If your existing storefront Held Orders page is working well, nothing changes. It remains the option for stores on classic customer accounts and for merchants who want the page to inherit their theme styling.
You can also offer both. The account page gives customers a natural destination beside their Shopify orders, while the storefront page can stay linked from your main menu, footer, or another part of your theme. Both show the same held purchases and lead into the same shipping flow.
Part of a bigger July
This release headlines a busy month for Addora. The same update brought smarter order update emails that combine related changes into one message, country-specific shipping rules with automatic currency conversion, tidier shipping invoices, deeper privacy handling, and more polish across the app.
You can find the complete list in the July changelog inside Addora.
Try it today
If you already use Addora, the new customer order page choice is waiting in Onboarding. Setup takes only a few minutes, and the next time your customers sign in, their held orders can feel like they have always belonged there.
