Customer Shipping Portal for Shopify

Let customers choose which ready items ship next.

Give customers a clear view of held purchases in Shopify customer accounts or the storefront Held Orders page. They can see ready and waiting items, select eligible ready items for their next shipment, and leave the rest held. Tracking reflects the fulfilled items and packages as shipping progresses.

Book a customer portal demo See pricing

Customer account Live readiness

Ready to ship (4 items)

Order #SR-1043 $61.00

Fleetwood Mac - Rumours Standard LP $32.00
Miles Davis - Kind of Blue 180g LP $29.00

Order #SR-1051 $62.00

Khruangbin - Mordechai Translucent Red LP $28.00
Kendrick Lamar - To Pimp a Butterfly 2LP $34.00

Waiting to be released (2 items)

Taylor Swift - Phantom Clear 2LP Order #SR-1058 Available next month

King Gizzard - Flight b741 Order #SR-1058 Awaiting supplier confirmation

BEST FIT

Merchants trying to reduce support tickets.

Built for stores whose support inbox fills with 'ship orders 1, 4 and 7 together' requests they'd rather customers self-serve.

Held orders inside Shopify customer accounts

Storefront Held Orders page for customer access

Selection of eligible ready items across held purchases

Partial fulfillment and package tracking visibility

HOW IT HELPS

Less manual work, clearer shipping.

See what changes for your store and your customers.

Your support inbox is doing logistics work

When a store holds orders manually, the customer has no way to act on their own. So they email: ship orders 1, 4, and 7 together, hold the rest, what does combined shipping cost. An agent then opens each order, works out what is eligible, calculates a fee, and improvises a checkout or a refund. Every request is a small custom job, and the volume scales directly with how well Ship Later is working.

That turns support into a shipping coordinator. Response times slip, customers wait on a reply before they can ship, and the agent is reconstructing eligibility and fees by hand each time, which invites mistakes. The work is real, repetitive, and almost entirely something the customer could do themselves if they simply had a page that showed their held orders and a button to ship them.

Why this belongs in the customer's account

Addora gives customers a Held Orders view inside Shopify’s new customer accounts or on a page in your storefront. They can review waiting purchases, choose ready items and continue to Shopify checkout for shipping, without emailing your team.

Because the page reads the same held orders and order status your admin uses, what the customer sees matches what your team sees. The customer gets a clear, branded, self-service place to manage pending orders, and you keep control of eligibility, fees, and release behavior. The work moves to the person who actually has the information, which is the customer deciding when their box is ready.

One view of ready and waiting purchases

Customers access their held purchases inside Shopify customer accounts or through the storefront Held Orders page. The view shows the items that are ready and the ones still waiting, with their current status. Customers can select eligible ready items for the next release while leaving other items held.

The selected release follows your shipping rules. Customers review the shipping amount and complete the required checkout before the eligible items progress. Selection uses the available quantity shown and is subject to fulfillment eligibility. Tracking follows the items and packages actually fulfilled, including partial fulfillment.

Two views of one journey

What you set up. What the customer experiences.

A clear path from purchase to shipping.

MERCHANT

What you set up once

01
Choose the customer account experience or configure a storefront Held Orders page with the Customer Orders app block.
02
Add a clear route to the held-order view from customer navigation and your shipping policy.
03
Set shipping rules and eligibility for the workflow you offer.
04
Test with a customer who has both ready and waiting purchases.
05
Confirm the selected release, the items still held and the tracking after fulfillment.

CUSTOMER

What the customer does

01
Sign in and open held purchases in the configured customer experience.
02
Review ready items and the reasons other items are waiting.
03
Select eligible ready items for this release and review the shipping amount.
04
Complete the required checkout and follow tracking as the selected items are fulfilled.

A few setup details

The page is for logged-in customers; guests are asked to sign in first, so order history must be tied to a customer account.
Whether items can be split into a ready bundle now and a waiting bundle later depends on your fulfillment mode and a supported fulfillment setup; when splitting is not safe, Addora falls back to keeping the whole order together.
Reminder emails that nudge customers sitting on unbundled held orders, and order-status update emails, are paid-plan features. The Held Orders page itself works on every plan, including Free.
Ship Later works without Shopify Plus. Plus stores can also add an optional explanation inside checkout. Customize your shipping method copy to explain the choice clearly.

Need a hand? Talk through your setup with us.

The support inbox versus a self-serve page

The manual workaround

Customers email which orders to ship together, and an agent opens each order to work out what is eligible.
The agent calculates a shipping fee by hand and improvises a checkout or a refund for each request.
Customers wait on a reply before anything ships, and every request is a fresh chance for a mistake.

With Addora

Customers open the Held Orders page, see their held orders, and select what to ship themselves.
A live fee breakdown shows the cost of their chosen bundle before they commit, applying your rules automatically.
They proceed straight to one checkout, pay, and get tracking for the packages actually fulfilled, with no agent in the loop.

Common questions

Direct answers before you commit.

The details that shape whether the workflow fits your store.

01Do customers need an account to use the page?

Yes. The Held Orders page shows held orders to logged-in customers; guests are prompted to log in first. That keeps each customer's held orders private and tied to their order history.

02Can customers see the shipping cost before they commit?

Yes. The Your Pending Items view shows a live Shipping Fees breakdown for the selected bundle, including any discount, and can display messages like free shipping will be applied at checkout. The note also clarifies that the final total is calculated at checkout.

03What happens if an item becomes unavailable while the customer is deciding?

Addora prepares the bundle when the customer proceeds. If something changed, for example an item is no longer available, the customer gets a clear please refresh message rather than a broken checkout, so they can adjust their selection and continue.

04Where does the page live on my store?

Choose Shopify’s new customer accounts or a Held Orders page in your storefront. The storefront version uses the Customer Orders app block on a published page. Both give customers access to their held purchases.

05Can customers select individual items to ship?

Yes. Eligible ready items can be selected while other items remain held. Selection uses the available item quantity shown; it is not an arbitrary quantity-splitting control.

06Can one release ship in more than one package?

Yes. A release can be fulfilled in several packages. Tracking follows the items and packages your team fulfills, while the remaining items stay held.

PRE-ORDERS. SHIP LATER. BETTER TOGETHER.

Make waiting clear for customers and safer for operations.

Run Pre-orders, Ship Later, or both with one shared readiness view from promise to fulfillment.

Install Addora free Talk through your setup

Free plan available · Personal setup help